Contact Go Voyages Customer Service
How to Reach a Person at Go Voyages
Verified Contact Information
-
+3 317 060 7711
Customer Service:
-
+3 389 268 6460Offres Exclusives Par Téléphone
-
+3 389 986 0860Vente Par Téléphone
-
+3 389 965 1951
Go Voyages Email:
Customer Service
Go Voyages Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Go Voyages Phone Number
+3 389 268 6460
Average Hold Time
Less than 1 minute
Most Popular Go Voyages Email Address
customerservice-fr@contact.govoyages.com
Go Voyages Live Agent Availability
50% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Go Voyages Customer Service Rating
3.8 out of 5
Call Volume by Day
View full overview ›
Go Voyages Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Go Voyages Phone Number | +3 389 268 6460 |
| Average Hold Time | Less than 1 minute |
| Most Popular Go Voyages Email Address | customerservice-fr@contact.govoyages.com |
| Go Voyages Live Agent Availability | 50% of callers successfully reach a real person |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Go Voyages Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 62% phone, 38% email |
| Common Reasons for Contact | Return/ replace, activation/ cancellation, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Go Voyages | First and last name, email or address or zip code |
Call Volume by Day
Contact Information
Go Voyages Website:
Go Voyages Help Center:
Corporate Office Address:
Go Voyages
79/81 rue de Clichy
Paris,
Paris
75009
France
Summary of Go Voyages Customer Service Calls
1.2K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Go Voyages?
Return/ Replace Question:
- “Change flight”
- “Changing time of the flight”
- “Je veux changer le nom du passager”
Payments and Charges Question:
- “Demande billet électronique”
- “Imprimer mon billet”
- “Charged”
Activation/ Cancellation Question:
- “I cancelled a subscription with them at some cost to myself but today they took gbp88.31 from my bank account.”
- “My reservation has been cancelled without my knowing”
- “Cancel subsprtion”
Request for Information Question:
- “I can’t get my flight information”
- “Request for explanation”
- “My flight recheduke without information”
Account Question:
- “Subscription payment”
- “It’s about subscription I didn’t allowed to buy”
- “My subscription. There is still money taken from me, but I stopped my subscription 1 year ago”
Refund Question:
- “Refund”
- “For refund”
- “Refunds”
Product/ Service Question:
- “Réserver billet”
- “Buggage questions”
- “Complain about booking with no confirmation , money taken but trip not yet confirmed”
Shipping and Delivery Question:
- “I still haven't received my flight ticket after making the payment”
- “Did not receive confirmation email”
- “Didn't receive mail”
Staff Question:
- “Service après vente”
- “Je ne veux pas vos services, je vous interdis de prendre mon argent sur mon compte bancaire”
- “Contacter service réquisition judiciaire”
Cards Question:
- “Someone bought a ticket with my card and i didn’t”
- “Credit card charged but website says bank denied charges”
Website/ Application Question:
- “I have a problem with your site. I don't want any prime subscription. You take 89.99 euros from my account. Please cancel the subscription and refund my money.”
- “Thé application stop working”
Other Question:
- “Premie”
- “Remboursement”
- “My GoVoyage prime annuleren”
Compare Go Voyages Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Go Voyages